Student Policies and Procedures

Student Information Guide

The student information guide contains all the information you require to successfully attend a course at Comtech

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Our Enrolment Process

Our enrollment process covers all aspects of enroling in our short courses as well as enroling on qualifications.

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Student Enrolment Policy

Purpose
The purpose of this policy is to inform Comtech Staff of their responsibilities and requirements in regard to student enrolment procedures.

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Student Withdrawl Policy

Purpose
This policy describes the student withdrawal, discontinuing and deferral process to ensure that Comtech Trainings processes are valid, fair, and transparent.

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Fees and Charges Policy 

Purpose
To provide for appropriate handling of client payments in an appropriate manner and timeframe

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Consumer Protection, Complaints and Appeals Policy

Purpose
This policy is based on providing and maintaining training services that are fair and reasonable and afford a forum where issues or inadequacies can be resolved. This process provides opportunity for complaints and appeals to be forwarded to the Consumer Protection Officer in a timely and confidential manner.

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Click here to download a student grievance form

 

Refund policy

Purpose
To provide for appropriate handling of client payments and to facilitate refunds in the case of cancellation by either party. The refunds process will allow clients the option to disengage from training in a manner in which a negative impact may be negated or reduced, depending upon notification time frame.

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Click here to download a refund form

 

Language, Literacy & Numeracy (LLN) Policy

Purpose
The purpose of this policy and related procedure is to establish guidelines to identify students in need of support for their basic skills in English language, literacy and numeracy (LLN), and also for the provision of these support services to students to enable them to participate effectively in Comtech Training vocational courses.

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