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ICT40215 Certificate IV in Information Technology Support

*Programmed Students Only*


This Qualification is nationally recognised and forms part of an AQF certification.
Students will have to complete a Language, Literacy and Numeracy online assessment (more information here) as well as successfully complete all the online content before attending class.


ICTTEN201 Use Electrical Skills in telecommunications work
ICTWHS204 Follow WHS environmental policy and procedures
ICTCBL236 ACMA Restricted Rule
ICTCBL237 ACMA Open Rule

IP Networking

ICTTEN416 Install, configure and test an internet protocol network
ICTTEN417 Install, configure and test a router
ICTNWK404 Install, operate and troubleshoot a small enterprise branch network
ICTNWK410 Install hardware to a network

Install and Configure

ICTICT401 Determine and confirm client business requirements
ICTNWK401 Install and manage a server
ICTNWK408 Configure a desktop environment
ICTSAS410 Identify and resolve client ICT problems

Wireless and security

ICTNWK405 Build a small wireless local area network
ICTNWK417 Build an enterprise wireless network
ICTNWK421 Install, configure and test network security
ICTSAS307 Install, configure and secure a small office or home office network

Optical and documentation

ICTOPN402 Use advanced optical test equipment
ICTICT408 Create technical documentation
ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment
ICTSAS412 Action change requests
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes